Do points have a monetary value?
No - points do not have a monetary value. The number of points required for a reward varies depending on a number of factors such as postage, insurance etc.
Can I buy additional points?
No – you are unable to buy additional points. Only points awarded through the scheme can be used towards rewards.
Am I able to add any additional information when placing my order?
Yes – when placing the order you can enter additional information such as relevant sizes or personalisation in the extra text box provided on the order page.
How long does it take to deliver my order?
Delivery times will vary depending on the item ordered however we advise you to allow up to 10 working days for delivery.
What should I do if my rewards have not arrived?
Please contact qcomrewards@my-rewards.com with your order number if your reward has not arrived after 10 working days of placing the order.
I have forgotten my log in details.
Please contact qcomerewards@my-rewards.com with your full name and the name of the campaign you are registered with.
What if my reward is faulty?
Please email qcomrewards@my-rewards.com with the details and we will contact the supplier to resolve this for you as soon as possible.
Will I have to sign for my reward?
Generally rewards will need to be signed for – particularly if they are higher value or large items. Please enter a delivery address where someone will be available to sign for a reward – this can either be a work or residential address for yourself or a family member.
Can I change my delivery address?
Yes you can change your delivery address providing it hasn’t yet been dispatched. Please email qcomrewards@my-rewards.com with all the order details and the new delivery address required. Please contact us as soon as possible after the order is placed to avoid disappointment.
Can I cancel my order?
Yes you can cancel your order providing it hasn’t yet been dispatched. Please email qcomrewards@my-rewards.com with the order reference as soon as possible after you have placed the order.
How can I check the status of my order?
Please log onto your account where you will be able to view all orders that you have placed. When an order is placed it will show as pending until it is shipped where the status will be updated to dispatched. Please allow up to 5 working days for delivery.